Using Rewire
responsibly.

Agreement to these terms

By accessing or using the Rewire platform at rewire-emdr.com ("the Platform"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree to these Terms in full, you must not use the Platform.

These Terms apply to two categories of user: licensed mental health practitioners who subscribe to access the Platform's provider features ("Practitioners" or "Providers"), and individuals who access the Platform through a practitioner's assignment ("End Users" or "Clients").

What Rewire is — and is not

Rewire provides a digital platform through which licensed practitioners can assign structured between-session support exercises — including bilateral stimulation exercises, grounding sequences, resourcing tools, and structured journaling — to clients within an active therapeutic relationship.

The bilateral stimulation exercises available on Rewire are containment-focused and intended for between-session use as adjuncts to — not replacements for — supervised clinical EMDR therapy. The active EMDR therapeutic protocol (eight phases, including trauma reprocessing) must only be conducted by a trained, licensed clinician within a supervised therapeutic session.

"EMDR" (Eye Movement Desensitization and Reprocessing) is a trademarked method. Rewire is not affiliated with or endorsed by the EMDR Institute, Inc. or EMDRIA (EMDR International Association).

Obligations of subscribing practitioners

Practitioners who subscribe to Rewire and assign it to clients accept full clinical and ethical responsibility for the following:

• Suitability assessment: Determining whether each individual client is clinically appropriate for between-session bilateral stimulation exercises, consistent with their training and professional guidelines.
• Informed consent: Obtaining appropriate informed consent from clients for use of the platform, including consent to data collection and storage as described in the Privacy Policy.
• Clinical supervision: Reviewing client engagement with the platform at sessions, and adjusting or suspending use if clinically indicated.
• Risk management: Advising clients on what to do if they become distressed during an exercise — including stopping the exercise, using a grounding technique, and contacting their therapist.
• Professional standards: Operating in full compliance with the ethical code, professional standards, and legal requirements of their registering or licensing body.
• Contraindications: Not assigning Rewire to clients for whom between-session bilateral stimulation exercises are contraindicated (see Clinical Rationale for guidance).

Rewire cannot and does not substitute for the clinical judgment of the treating practitioner. All clinical decisions remain the sole responsibility of the Practitioner.

03-A. Indemnification by the Practitioner. The Practitioner agrees to indemnify, defend, and hold harmless Rewire App LLC, its officers, members, employees, contractors, and agents (the "Rewire Parties") from and against any and all claims, demands, actions, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees and costs of defense) arising out of or relating to: (a) the Practitioner's clinical decisions, including the decision to recommend, assign, or continue the Platform with any client; (b) the Practitioner's assessment or failure to assess a client's suitability, readiness, or contraindications for bilateral-stimulation or trauma-processing exercises; (c) the Practitioner's failure to supervise, monitor, review, or discontinue a client's use of the Platform as clinically indicated; (d) the Practitioner's breach of these Terms or of any professional, ethical, licensing, or legal obligation; or (e) any act or omission of a client that the Practitioner had a professional duty to foresee, assess, warn of, report, or manage. This obligation survives termination of these Terms.

03-B. Professional Liability Insurance. The Practitioner represents and warrants that they hold, and will maintain for the duration of their use of the Platform, professional liability (malpractice) insurance adequate to their practice, and that their use of the Platform falls within the scope of their professional and clinical governance and coverage.

Obligations of end users

End Users access Rewire under the assignment and clinical oversight of a licensed practitioner. By using the Platform, End Users confirm that:

• They are accessing Rewire under the supervision of a qualified, licensed mental health professional who has assessed their suitability for between-session use
• They are 18 years of age or older (or have parental/guardian consent if under 18, with explicit approval from their treating clinician)
• They will contact their therapist or emergency services — not continue using the Platform — if they experience acute distress, crisis, or suicidal ideation during or after an exercise
• They will not share access credentials or access codes with third parties

04-A. Assumption of Risk and Release. You understand that bilateral stimulation, grounding, resourcing, reflection, and journaling exercises may surface strong emotions, distressing memories, or physical sensations, and that emotional or psychological responses may continue after you stop using the Platform. You voluntarily assume all risks associated with your use of the Platform. To the maximum extent permitted by applicable law, you release, waive, and discharge the Rewire Parties from any and all claims arising from or relating to your use of the Platform, including any emotional, psychological, or physical response to any exercise, and any act, decision, or omission you make during or after using the Platform. This release does not limit, waive, or affect any right or claim you may have against your treating practitioner, and does not apply to liability that cannot be waived as a matter of law.

No monitoring, prediction, or duty to intervene

The Rewire Parties owe no duty of care to any person who is not a party to these Terms. The Platform does not monitor users in real time, does not detect, measure, or predict any user's risk of harm to self or others, and does not generate any risk, dangerousness, suicidality, or crisis assessment. The Platform has no ability or obligation to intervene, warn, notify, or report to any person, family member, agency, employer, or authority regarding any user's condition, statements, or conduct. Any duty to assess, warn, protect, report, or take protective action — including any duty arising under Tarasoff-type doctrines or any mandatory-reporting law — rests solely and exclusively with the treating licensed practitioner and never with the Rewire Parties.

Billing terms

Rewire offers practitioner subscription plans billed monthly or annually. Current pricing is displayed at rewire-emdr.com/for-therapists. All payments are processed by Stripe. Card details are not stored by Rewire.

Subscriptions automatically renew unless cancelled before the renewal date. Cancellation takes effect at the end of the current billing period; access to provider features is retained until the period expires.

Refund policy: Practitioners who are unsatisfied after their free trial and within the first 7 days of their first paid billing period may request a full refund at [email protected]. Subsequent billing periods are non-refundable.

Journal entries and data ownership

End Users retain full ownership of all content they create on the Platform, including journal entries and session reflections. By submitting content, users grant Rewire a limited, non-transferable licence to store and display it solely for the purpose of delivering the service.

Journal entry data is never shared with the assigning practitioner without the End User's explicit in-app consent. Journal data is never used for AI training, analytics, or commercial purposes. Practitioners may not access journal entries without the End User's explicit consent, and any such access is subject to the practitioner's own clinical governance and confidentiality obligations.

What you may not do

• Use Rewire as a substitute for, or equivalent to, clinical EMDR therapy or any other form of psychotherapy
• Represent Rewire as a licensed clinical service, therapy, or treatment platform to clients, insurers, or third parties
• Assign Rewire to clients who have not been assessed as clinically appropriate for independent between-session exercises
• Attempt to reverse engineer, copy, or redistribute any component of the Platform
• Share practitioner account credentials or client access codes with unauthorised parties
• Use the Platform for any unlawful purpose
• Interfere with the Platform's infrastructure, security, or availability

Liability and disclaimers

Rewire is provided "as is" and "as available". We make no warranties regarding uninterrupted availability, freedom from errors, or the clinical effectiveness of any exercise or technique available on the Platform.

To the maximum extent permitted by applicable law, Rewire App LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from use of the Platform, including but not limited to emotional distress, adverse clinical outcomes, data loss, or business interruption.

Our maximum total liability to any user for any claim arising from these Terms shall not exceed the total fees paid by that user to Rewire in the 12 months preceding the claim.

Clinical outcomes: Rewire does not make any representations regarding clinical outcomes, therapeutic progress, or symptom improvement. Clinical responsibility for outcomes rests entirely with the treating practitioner. Rewire is a supplementary administrative and practice tool; it is not a treatment intervention.

09-A. Informational Data Only. Any engagement indicators, self-reported scores (including SUD or mood ratings), journal content, worksheet responses, activity timestamps, or trend visualizations displayed to a Practitioner or facility are provided solely for the Practitioner's discretionary clinical review. Such data does not constitute an alert, warning, notice, or recommendation requiring action by the Rewire Parties. The Rewire Parties do not review, triage, monitor, or act upon user-generated data and assume no duty to do so. The presence, absence, or content of any such data creates no duty on the part of the Rewire Parties to contact, warn, or protect any user or third party.

Ownership of content

All content within Rewire — including session designs, text, visual elements, audio, and code — is owned by Rewire App LLC and protected under applicable copyright and intellectual property law. You may not reproduce, distribute, or create derivative works without our written permission.

Arbitration, governing law, and permitted proceedings

(a) Binding Individual Arbitration. Except as stated in (c), any dispute, claim, or controversy arising out of or relating to these Terms or the Platform shall be resolved exclusively by binding individual arbitration administered by AAA under its Consumer Arbitration Rules, before a single arbitrator, seated in Johnson County, Wyoming (or conducted virtually at the arbitrator's discretion).

(b) Class-Action Waiver. You and Rewire App LLC each waive any right to bring, join, or participate in any class, collective, consolidated, or representative action. The arbitrator may not consolidate more than one person's claims and may not preside over any representative or class proceeding. If this class-waiver provision is found unenforceable as to a particular claim, that claim (and only that claim) shall proceed in court, and the remainder of this Section 11 shall remain in force.

(c) Exceptions. Either party may (i) bring an individual claim in small-claims court, or (ii) seek injunctive or equitable relief in a court of competent jurisdiction for actual or threatened infringement or misuse of intellectual property or confidential information.

(d) Governing Law and Venue. These Terms are governed by the laws of the State of Wyoming, without regard to its conflict-of-laws rules. Subject to the arbitration provisions above, the exclusive venue for any permitted court proceeding is the state and federal courts located in Wyoming, and the parties consent to personal jurisdiction there.

(e) Preserved Rights. Nothing in this Section waives any right or remedy that cannot be waived under applicable law, including mandatory consumer-protection rights available to users in their jurisdiction of residence (for example, EEA/UK consumers).

Continuing effect and enforceability

Sections 03 (Practitioner Responsibilities, including Indemnification and Insurance), 04-A (Assumption of Risk and Release), 05 (No Duty to Third Parties), 09 (Limitation of Liability, including 09-A), and 11 (Dispute Resolution) survive any termination or expiration of these Terms. If any provision of these Terms is held invalid or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or if it cannot be, severed; in either case the remaining provisions — including the limitation of liability and its fee cap — remain in full force and effect.

Updates to these Terms

We will notify account holders by email of material changes to these Terms at least 14 days before they take effect. Continued use of the Platform after the effective date constitutes acceptance of the revised Terms.

For questions: [email protected]