Agreement to these terms
By accessing or using the Rewire platform at rewire-emdr.com ("the Platform"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree to these Terms in full, you must not use the Platform.
These Terms apply to two categories of user: licensed mental health practitioners who subscribe to access the Platform's provider features ("Practitioners" or "Providers"), and individuals who access the Platform through a practitioner's assignment ("End Users" or "Clients").
What Rewire is — and is not
Rewire provides a digital platform through which licensed practitioners can assign structured between-session support exercises — including bilateral stimulation exercises, grounding sequences, resourcing tools, and structured journaling — to clients within an active therapeutic relationship.
Rewire explicitly does not:
- Provide psychological therapy, counselling, or clinical treatment of any kind
- Conduct clinical assessment, risk assessment, or diagnosis
- Administer EMDR therapy or any other licensed clinical protocol
- Employ licensed mental health professionals to provide services to users
- Function as a substitute for, or equivalent to, any form of psychotherapy
- Provide crisis support or emergency mental health intervention
The bilateral stimulation exercises available on Rewire are containment-focused and intended for between-session use as adjuncts to — not replacements for — supervised clinical EMDR therapy. The active EMDR therapeutic protocol (eight phases, including trauma reprocessing) must only be conducted by a trained, licensed clinician within a supervised therapeutic session.
"EMDR" (Eye Movement Desensitization and Reprocessing) is a trademarked method. Rewire is not affiliated with or endorsed by the EMDR Institute, Inc. or EMDRIA (EMDR International Association).
Obligations of subscribing practitioners
Practitioners who subscribe to Rewire and assign it to clients accept full clinical and ethical responsibility for the following:
- Suitability assessment: Determining whether each individual client is clinically appropriate for between-session bilateral stimulation exercises, consistent with their training and professional guidelines.
- Informed consent: Obtaining appropriate informed consent from clients for use of the platform, including consent to data collection and storage as described in the Privacy Policy.
- Clinical supervision: Reviewing client engagement with the platform at sessions, and adjusting or suspending use if clinically indicated.
- Risk management: Advising clients on what to do if they become distressed during an exercise — including stopping the exercise, using a grounding technique, and contacting their therapist.
- Professional standards: Operating in full compliance with the ethical code, professional standards, and legal requirements of their registering or licensing body.
- Contraindications: Not assigning Rewire to clients for whom between-session bilateral stimulation exercises are contraindicated (see Clinical Rationale for guidance).
Rewire cannot and does not substitute for the clinical judgment of the treating practitioner. All clinical decisions remain the sole responsibility of the Practitioner.
Obligations of end users
End Users access Rewire under the assignment and clinical oversight of a licensed practitioner. By using the Platform, End Users confirm that:
- They are accessing Rewire under the supervision of a qualified, licensed mental health professional who has assessed their suitability for between-session use
- They are 18 years of age or older (or have parental/guardian consent if under 18, with explicit approval from their treating clinician)
- They will contact their therapist or emergency services — not continue using the Platform — if they experience acute distress, crisis, or suicidal ideation during or after an exercise
- They will not share access credentials or access codes with third parties
Billing terms
Rewire offers practitioner subscription plans billed monthly or annually. Current pricing is displayed at rewire-emdr.com/for-therapists. All payments are processed by Stripe. Card details are not stored by Rewire.
Subscriptions automatically renew unless cancelled before the renewal date. Cancellation takes effect at the end of the current billing period; access to provider features is retained until the period expires.
Refund policy: Practitioners who are unsatisfied after their free trial and within the first 7 days of their first paid billing period may request a full refund at [email protected]. Subsequent billing periods are non-refundable.
Journal entries and data ownership
End Users retain full ownership of all content they create on the Platform, including journal entries and session reflections. By submitting content, users grant Rewire a limited, non-transferable licence to store and display it solely for the purpose of delivering the service.
Journal entry data is never shared with the assigning practitioner without the End User's explicit in-app consent. Journal data is never used for AI training, analytics, or commercial purposes. Practitioners may not access journal entries without the End User's explicit consent, and any such access is subject to the practitioner's own clinical governance and confidentiality obligations.
What you may not do
- Use Rewire as a substitute for, or equivalent to, clinical EMDR therapy or any other form of psychotherapy
- Represent Rewire as a licensed clinical service, therapy, or treatment platform to clients, insurers, or third parties
- Assign Rewire to clients who have not been assessed as clinically appropriate for independent between-session exercises
- Attempt to reverse engineer, copy, or redistribute any component of the Platform
- Share practitioner account credentials or client access codes with unauthorised parties
- Use the Platform for any unlawful purpose
- Interfere with the Platform's infrastructure, security, or availability
Liability and disclaimers
Rewire is provided "as is" and "as available". We make no warranties regarding uninterrupted availability, freedom from errors, or the clinical effectiveness of any exercise or technique available on the Platform.
To the maximum extent permitted by applicable law, Rewire EMDR LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from use of the Platform, including but not limited to emotional distress, adverse clinical outcomes, data loss, or business interruption.
Our maximum total liability to any user for any claim arising from these Terms shall not exceed the total fees paid by that user to Rewire in the 12 months preceding the claim.
Clinical outcomes: Rewire does not make any representations regarding clinical outcomes, therapeutic progress, or symptom improvement. Clinical responsibility for outcomes rests entirely with the treating practitioner. Rewire is a supplementary administrative and practice tool; it is not a treatment intervention.
Ownership of content
All content within Rewire — including session designs, text, visual elements, audio, and code — is owned by Rewire EMDR LLC and protected under applicable copyright and intellectual property law. You may not reproduce, distribute, or create derivative works without our written permission.
Jurisdiction and disputes
These Terms are governed by the laws of the United States. For users in the European Economic Area, mandatory consumer protection rights under applicable EU or national law are unaffected by these Terms. Any disputes shall be resolved first through good-faith negotiation; if unresolved, through binding arbitration except where injunctive relief is sought.
Updates to these Terms
We will notify account holders by email of material changes to these Terms at least 14 days before they take effect. Continued use of the Platform after the effective date constitutes acceptance of the revised Terms.
For questions: [email protected]